How to Order & Returns

Please choose from the catalogue and place your order online. Freight is a flat rate delivery within New Zealand – no matter how heavy your parcel is, you’ll never pay more.
We can accept payment by Paypal or DPS using your credit card or by direct payment into our New Zealand bank account.

Paypal as a payment processor does not refund processing fees. If you have incorrectly ordered or change your mind. Your refund will be less Paypal processing fees.

All catalogue prices are in NZ dollars and are GST inclusive. We aim to send your parcel out within 1-3 days of receiving payment.  

We will email to let you know when your order has been dispatched along with your courier tracking link.
If you have not received your parcel within one week please email us and we will endeavour to track your parcel with the courier or post office.
If your items arrive damaged, please email us immediately. Please be aware that to place a claim with both courier and post office you must retain all packaging, to prove your parcel was adequately packed.
If you have any other problems or queries please do not hesitate to contact us. We cannot exchange goods if you change your mind, as they are for use with food. However, if we have sent the wrong product in error, we will remedy immediately.

All catalogue prices are in New Zealand dollars and are GST inclusive.
We can also ship internationally (excluding USA and Canada)
If you are redeeming a gift voucher type the voucher code at checkout in the “Voucher Code” box provided.


At Kiwicakes we respect your privacy, and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law, and will only be used to process your order.